I watched Badger or Bust last night for the first time on Sky 1 last night at 10pm.

If you missed it the program is about Ruth Badger, the runner up in the BBC’s 2006 TV show the Apprentice. Ruth visits a different business each week and offers advice and coaching to the sales staff to help them improve.

In last nights episode she visited http://www.greentrees-adventurestore.co.uk whose sales team seem to have lost their way with petty squabbles and lack of confidence. In true reality TV style they initally looked hopeless and then with Ruths amazing coaching they completely turned around.

It was enjoyable to watch and there were 3 good business lessons that I was reminded of:

1. Attitude is hugely important - guess what if you think you are going to fail then chances are you probably will. Sure not everything will always go your way but chances are if you are positive in your approach you will have a head start on those that aren’t.

2. Set a target - One of the changes that Ruth suggested to the sales manager was to put up a board that recorded the sales targets for each day and allowed him to keep a track of them. It is not good enough to say this month we need to sell 100 widgets, or whatever it is your business sells. You need to put in place a plan to achieve it and then back that up by monitoring and setting goals and targets. Then if things slip you can keep on top of them or if you excel then you can give yourself a well deserved pat on the back.

3. Motivation - getting sales staff fired up and incentivised can work wonders. How often have you been to a shop or business with the intention of buying and been ignored by sales staff? Multiply this by every hour of every working day and the cost to a business of lazy and unmotivated sales staff is massive. If staff aren’t pulling their weight and meeting targets then you need to seriously consider letting them go, or reviewing how you motivate them.

It is important to note that motivation does not always have to take the form of financial reward. In this show you could see that Ruth was able to motivate the sales staff by offering praise and making them see the bigger picture of what could be acheived with a positive mental attitude.